Shipping policy

1. General

1.1 Divine Designs by JS, established in 2011 and based in Karachi, Pakistan, operates the website https://divinedesignsbyjs.com. We specialize in the sale and purchase of bridal wear, formal wear, and accessories under the brand name “Divine Designs by JS”.

1.2 This Shipping and Delivery Policy (“Policy”) outlines our procedures and policies regarding the delivery and shipping of products purchased on the Divine Designs by JS platform.

1.3 We are committed to providing a seamless customer experience and work with reputable logistics partners to ensure timely and reliable delivery of your purchased products.

2. Terms of Shipping and Delivery

2.1 Dispatch and Delivery Timeline

We partner with third-party logistics service providers to handle shipping and delivery. Our pieces are predominantly made-to-order; therefore, the delivery time for each product varies:

Bridal Wear: 6–8 weeks
Other Dresses (Formals, Semi-Formals, Pret, etc.): 2–4 weeks

If you have any specific queries concerning order delivery time, please contact our team on WhatsApp at 0324 2500787.

Please note that the delivery timeline provided is subject to change due to unforeseeable circumstances and should be used as a general indication only.

2.2 Information for Delivery

To ensure timely delivery, we collect specific information such as your name, shipping address, billing address, landmarks, and contact details. It is your responsibility to provide accurate information. We shall not be liable for delivery failures or delays caused by inaccurate or incomplete information.

2.3 Delivery Attempts

After the initial delivery attempt, we will contact the cardholder via their registered email address or phone number. If the cardholder requests a second attempt, additional charges may apply for subsequent delivery attempts.

2.4 Delay in Delivery

Although we strive for punctual delivery, delays can arise due to logistical challenges, weather conditions, political disruptions, or unforeseen circumstances. We are committed to keeping you informed about any delays and the revised delivery timeline. All such communications will be shared via the appropriate channel.

2.5 Actions of Delivery Personnel

We engage reputable delivery partners; however, we are not liable for acts or omissions of delivery personnel. Any disputes between you and delivery staff must be resolved independently.

2.6 Tracking Information

Once your order is processed, you will receive a unique tracking ID to monitor your shipment in real time. The tracking ID will be sent to your registered phone number (via SMS) and/or email.
If you reach out to us through WhatsApp or social media, we can also provide tracking details upon request.
Please note that tracking updates may experience occasional delays or technical issues beyond our control.

2.7 Delivery Charges – Pakistan

We offer free delivery on all orders nationwide within Pakistan.

2.8 Delivery Charges – International

International delivery charges are calculated based on the destination and weight of your shipment.
Please note:

The prices shown at checkout do not include duties, customs fees, or import taxes.
These additional fees are determined by the destination country and are the responsibility of the customer.
Such fees, if applicable, will be collected by the relevant authorities at the time of delivery.

2.9 Customer Responsibility for Customs Clearance and Delays

Customers are responsible for any merchandise held by their country’s customs agency.
While we make every effort to ensure smooth clearance, the customer is liable for any:

Customs charges or fines
Delays caused by customs processing
Documentation or information required for clearance

Divine Designs by JS is not responsible for customs delays or any related penalties.

3. Goods/Services Not Received

3.1 Definition

A 'Goods and Services Not Received' situation refers to circumstances where a customer does not receive their order within the expected timeframe or as described.

3.2 Eligibility

This policy applies to all orders placed with Divine Designs by JS.

3.3 Delivery Address and Confirmation

Goods will be dispatched to the shipping address provided during checkout. Proof of delivery will be provided by our logistics partner. In case of disputes, this proof will serve as evidence.

3.4 Confirmation of Delivery

A tracking number will be issued once your parcel has been dispatched.

3.5 Timeframe

Customers must report a “Goods and Services Not Received” issue within 7 working days from the expected delivery date (excluding weekends and public holidays).

3.6 Reporting

To report such an issue, please contact us:
📞 0324 2500787
📧 ddesignscouture@gmail.com

3.7 Missing Delivery Disputes

Once a tracking number is issued, it serves as proof of dispatch.
Disputes regarding missing deliveries should be raised directly with the courier company.

3.8 Contactless Delivery

Our delivery process is designed to be contactless. The tracking number serves as digital proof of delivery.

3.9 Customer Responsibility

It is the customer’s responsibility to provide accurate shipping details. Any issues or discrepancies must be promptly reported to the courier.

3.10 Investigation

Upon receiving a report, we will investigate internally, coordinate with the courier company, and keep you informed of the findings.

3.11 Further Assistance

For any further delivery-related assistance, please contact us:
📞 0324 2500787
📧 ddesignscouture@gmail.com